Privacy Policy

Your Privacy Matters

Well Centered Counseling ("we," "us," or "our") is committed to protecting your privacy and the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and Texas state law.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address
• Health Information: Mental health history, treatment notes, diagnoses, and other clinical information necessary for your care
• Payment Information: Credit card details, insurance information, and billing records
• Website Usage: IP address, browser type, and pages visited (collected automatically)

How We Use Your Information

Your information is used for:

• Providing mental health treatment and services
• Scheduling appointments and communicating with you about your care
• Processing payments and insurance claims
• Meeting legal and regulatory requirements
• Improving our services and website functionality

Confidentiality of Mental Health Records

Your mental health records are strictly confidential. We will not disclose your information to anyone without your written consent, except in the following circumstances required or permitted by law:

• Imminent Danger: If you pose an immediate threat to yourself or others
• Abuse or Neglect: Suspected abuse or neglect of a child, elderly person, or disabled individual
• Court Orders: Valid court orders or subpoenas requiring disclosure
• Emergency: Medical emergencies where disclosure is necessary to prevent serious harm

Your Rights Under HIPAA

You have the right to:

• Request access to your health records
• Request corrections to your health information
• Request restrictions on certain uses and disclosures
• Receive confidential communications
• Obtain a copy of this privacy notice
• File a complaint if you believe your privacy rights have been violated

Data Security

We implement appropriate technical and organizational measures to protect your personal and health information, including:

• Encrypted electronic health records
• Secure, HIPAA-compliant communication platforms
• Limited access to records on a need-to-know basis
• Regular security assessments and updates

Telehealth Services

For telehealth sessions, we use HIPAA-compliant video conferencing platforms. While we take every precaution to ensure privacy, you are responsible for ensuring you are in a private location during sessions and that your device and internet connection are secure.

Website Privacy

Our website may use cookies and similar technologies to improve your browsing experience. We do not sell your personal information to third parties. Any analytics data collected is anonymized and used solely to improve our website and services.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at: